FAQ

Key questions

What is a Keitaro tracker and what is it used for?

Keitaro is a powerful tracker that is used to manage, analyze, and optimize advertising campaigns. The tracker helps to collect in one place the statistics on all traffic sources and from all affiliate networks. Each advertising network or affiliate has its own statistics, but to see the full picture of a running campaign, you need to either move between browser tabs or upload all statistics in one file. The tracker collects all statistics in one place for you.

Keitaro allows you to analyze performance and build reports on various metrics, which helps you identify profitable bundles and abandon unprofitable sites.

An additional feature of our tracker is the distribution of traffic to different landing pages using numerous filters: mobile operator, GEO, browser, device, flows monitoring, and landings within them on a certain schedule, with much more.

What plans and license editions does Keitaro offer?

Keitaro's features and functions are numerous, and the number of them depends on the plan you use. The available editions: starter, advanced, expert, team, and enterprise.

Read Keitaro Edition Plans page for more details.

How to install Keitaro?

There are two ways to install Keitaro on your server: auto-installation or manual method.

For auto-installation, you need to purchase a server (VPS). Use one of the following step-by-step guides on how to purchase a server and install the tracker automatically.

Read the Installation page.

Manual (alternative) method:

Log in to the server using the terminal. Any of the following methods will work.

• (For all) Many cloud providers have a web terminal for the server. Open it if available.
• (Windows) Download and run Putty.
• (macOS) Press ⌘ + SPACE, type Terminal, then ENTER (video).
• (Linux) Open the built-in terminal.

Run the installation script:

curl keitaro.io/kctl.sh | bash -s -- install

Wait for the installation to complete. Copy the control panel address and open it in your browser:

http://xxx.xxx.xxx.xxx/admin

Read the page Alternative Installation Method

What are the server requirements to install Keitaro?

Mandatory server characteristics:

• Clear server without control panel.
• CentOS 9 Stream.
• KVM virtualization.
• Disk size 20 GB SSD or more.
• 4GB RAM minimum. The number of cores in the processor depends on the expected number of clicks per day. Read the page Mandatory server requirements

How to update Keitaro to the latest version?

The current method:

1. Log in to the tracker as an Administrator. Go to Maintenance ➝ Update Keitaro.

2. Select the channel: beta or stable. A notification opens asking you to update if a newer version of the current channel is available in the tracker. It is possible to switch between channels at any time.

Click Yes, install and confirm the installation.

Wait for the update to finish. The tracker will notify you when the process is completed. After updating, do not forget to clear your browser cache / cookies.

Read more on Updating the tracker and server version

Licenses and payment

How to extend or purchase Keitaro license?

To renew your license key, log in to your personal account at keitaro.io and use “Renew” option in the License section. Read more License Key Renewal

If you need a new Keitaro license key, go to the License section in your personal account at keitaro.io, click "Add new", select the edition type, then click "Pay".

What payment options are available?

We accept the following payment methods:

• Mastercard, Visa, American Express, UnionPay;
• Apple Pay, Google Pay.
• PayPal.

What to do with problems on payment?

Turn off VPN proxies if they are activated. If the problem is not solved and at the point of entering the card, you get an error, please email support specifying the country that is listed in your personal account in "User Information".

How to re-bind my license key?

1. Log in to a private cabinet at keitaro.io.

2. Press Unlink for the actual license key.

3. Open Keitaro dashboard by new_ip/admin.

4. Enter the actual license key.

The license is renewed, but the expiration date has not been updated.

The license expiration date is updated automatically after payment confirmation. If the license has not been renewed:

1. Open the Tracker Dashboard;
2. Click on the login, then select "Renew License".

What promo codes are available right now?

We are not running any promotions now, but we do have an ongoing discount for 6 months purchase - 10%, 12 months purchase - 20%.

Additional questions

How to contact Keitaro support?

Online support work from 06:00 to 16:00 GMT time zone on weekdays. If you have questions about work or settings in Keitaro, our specialists are ready to help and provide advice via Live chat during business hours. Ways to contact support:

• Email support@keitaro.io.
• Live chat on the website.
• Facebook groups.
• Telegram bot.

Where to find Keitaro documentation and tutorials?

The Keitaro Academy section contains video tutorials from our free tracker course. The lessons will help you to master the tool that makes working with online advertising more convenient and profitable. The section is constantly updated. Each video has added timecodes with answers to all questions from the content.

Read the Keitaro Academy page for more details.

Does Keitaro have a demo or trial period?

The software Keitaro provides a free license key for a 14-days period immediately upon registering the user's personal account on our website. This license key grants full functionality of the Starter edition without any limitations. After the 14-day period expires, users must extend the license key validity period for 1, 6, or 12 months to continue using the software.

How to open the control panel?

Open in the browser https://tracker_domain/admin/.

How to reset Keitaro password?

Read the Restoring password page.

How to transfer Keitaro to another server?

See Transfer tracker to another server page.

Why Keitaro does not show new statistics?

• Check for errors in System log.

• Check Status window.

• If command queue is increasing:

  • Keitaro receives postbacks more than server can process (fixed in stable Keitaro 9.14 version).
  • Keitaro receives more requests to update the costs than server can process. In that case, you must receive less number of requests or update server characterstics.

Why Keitaro lose clicks?

• Compare the number of "raw" clicks (hits). Keitaro uses its own algorithms for uniqueness.
• Compare the stats in the same time zone with the affiliate network.
• (ONLY for the trackers installed via the terminal). Go to Maintenance > Status and check the max children reached. If the value is more than 10, write to our support team, we will help you to set up PHP-FPM.
• Check your scripts work in AdBlock.
• A lot of bots can be stuck in the redirects, such as meta-redirect or double meta-redirect. Keitaro could not mark them as bots, but some bots cannot go through these types of redirects. For checking, make a redirect to another campaign and see the difference.
• Check all the flows, make sure all destinations work.
• Check Maintenance > Logs > System Log for errors.
• If you use CloudFlare, switch Firewall to essentially off. Disable the compression.
• Validate your domains with host-tracker.com, http://urlvoid.com and http://virustotal.com.
• In case Keitaro is integrated with Script or Iframe, the traffic loss could happen because bots or browsers with high level security settings are visiting the page.
• Check the log /var/log/nginx/access.log. Check if there are 500 or 502 errors. For example: 84.154.60.91 - - [16/Nov/2017:03:36:01 +0200] "GET /cmp HTTP/1.1" 502 1243 "http://test.com. 502 means your server doesn't handle the current load. 500 means the system error (see Maintenance → Logs).

Why Keitaro and Google Analytics show different statistics?

If the site is the source of traffic:

• Check if the domain is present in antivirus databases through "virustotal.com".
• Check if there are problems in Keitaro functionality, check the logs /var/log/errors.log и keitaro_errors.log.

If the site is the traffic receiver:

• Compare hits, uniques are counted differently in different systems. If the server statistics, for example, WebStat is installed, check their indices.
• Keitaro can skip the bots if those do not load the counters.
• The counters may be blocked by browser plugins.

Why Keitaro and Facebook show different statistics?

Possible reasons:

• Your ads are visited by spy services, like AdMobiSpy.
• You compare the stats in different time zones or for different periods.
• Facebook doesn't calculate repeated clicks, check unique clicks.
• Turn off Prefetch settings.
• You are using an old klick_client.php library or WP plugin.

Why postback doesn't work?

Read the Postbacks page.

How to work with multiple currencies?

Keitaro can use only one currency, but it can receive data from third-party services in any currency. Keitaro converts the currencies according to current exchange rates.

Examples:

• From traffic sources, add currency to Campaign Parameters.
• From affiliate networks, add currency to Postback Parameters.